Labtagon GmbH

Consultant

• Initial installation and configuration of the Matrix42 application and additional products.
• Advise our customers on the optimal use and customization of the products.
• Conduct workshops and provide subsequent documentation.
• Deliver trainings.
• Support the project manager: plan work packages with effort estimates.
• Plan workshops.
• Contribute to the creation of concepts.
• Capture customer requirements for custom developments and coordinate them with your colleagues in development.
• Test and integrate our own software products.
• Assume tasks within the Managed Services area.

Consultant – Enterprise Service Management

Engineer

• As the central point of contact for the stable operation and evolution of our cloud-native environment, you will play a key role with the following focuses:
• You will develop, automate, and operate our cloud-native stack.
• You will bring services into production, monitor them, and ensure stability, security, and efficiency.
• You will reduce operational toil through automation and improve cost structures.
• You will support the development of new products and services and advise internally on cloud-native topics.
• You will have a varied set of responsibilities: design, build & operation of SaaS workloads on Kubernetes.
• Infrastructure as Code with Terraform/OpenTofu and Helm.
• GitOps with Argo CD.
• Build & maintain CI/CD pipelines, including artifact and image management.
• Observability: logs, metrics, traces, alerting, SLOs.
• Security basics: secrets, policies, supply-chain hardening.
• Backup & restore, DR strategies and regular testing.
• Incident & change handling, runbooks, postmortems.
• Implementation and maintenance of platform patterns & best practices.

Cloud-Native Engineer – Managed SaaS Services

Customer Success Manager

• Product ownership and product management (40%)
• Analyze and document the current controlling solution
• Define new requirements together with colleagues and customers
• Create business cases and ROI calculations
• Test new features and coordinate releases
• Customer Success & implementation (30%)
• Conduct initial pilot rollouts
• Train internal consultants and customer staff
• Create manuals and maintain the knowledge base
• Provide support for key accounts
• Marketing & presales (20%)
• Deliver product demos and webinars
• Create content (blog posts, whitepapers, case studies)
• Support events and trade shows
• Publish social media posts on FinOps topics
• Controlling & analytics (10%)
• Develop costing models
• Monitor success metrics
• Conduct competitive intelligence
• Optimize pricing models

Consultant – Enterprise Service Management

Cloud-Native Engineer – Managed SaaS Services

Product Success Manager – FinOps, Controlling