IT Support, System Administration
Labor Dr. Scheller GmbH
full-time
Posted on:
Location Type: Office
Location: Hamburg • Germany
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Tech Stack
About the role
- IT support & customer assistance: point of contact for our departments via phone, email and remote access.
- System operation & IMAC: operation, maintenance and execution of install, move, add and change tasks for IT and end-user devices.
- Server, client & Citrix environment: installation, operation and maintenance of Microsoft server and client systems as well as Citrix solutions.
- Incident & problem management: analysis, documentation and sustainable resolution of incidents in the ticketing system.
- Monitoring & operational reliability: monitoring IT systems to ensure stable and smooth operations.
- IT security, projects & collaboration: participation in security measures and IT projects.
Requirements
- Completed IT apprenticeship or degree in IT with at least three years of experience in a comparable role.
- Practical experience in incident and request management.
- Confident use of modern collaboration tools such as Microsoft Teams.
- Very good German language skills, spoken and written.
- Structured, reliable and solution-oriented working style with a high degree of personal responsibility.
- Independent, proactive work planning and close, cooperative collaboration with team leadership, end users and IT departments.
- Creative identification and contribution of improvement potentials, e.g. through standardization or reduction of recurring incidents.
Benefits
- On-site staff restaurant offering affordable, high-quality meals (breakfast, lunch, snacks) with employer subsidy.
- Subsidy for the Deutschlandticket.
- Shuttle service every 15 minutes (morning and afternoon) between the laboratory and Harburg S-Bahn station.
- Employee parking spaces close to the building.
- Ability to lease a bicycle or e-bike via Jobrad.
- Payment of capital-forming benefits (vermögenswirksame Leistungen).
- Employee discounts & corporate benefits.
- 30 days of vacation (full-time) and various special leave days.
- Subsidized health-oriented sports courses via eGym Wellpass and on-site mobile massage.
- Annual anonymized blood count analysis.
- Free mental health coaching through the Fürstenberg Institute.
- Company events (summer or winter parties) as well as departmental Christmas celebrations.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportincident managementrequest managementsystem operationIMACMicrosoft serverclient systemsCitrix solutionsIT securitymonitoring
Soft Skills
structured working stylereliablesolution-orientedpersonal responsibilityindependent work planningproactivecooperative collaborationcreative problem solving
Certifications
IT apprenticeshipdegree in IT