IT Support Engineer
LABLIONS software & solutions GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Karlsruhe • Germany
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Salary
💰 €45,000 - €60,000 per year
Tech Stack
About the role
- Providing 1st and 2nd level support for customers
- Handling incident reports (JIRA, email, telephone)
- Analyzing complex incidents and resolving them
- Customer communication and user support
- Creating guides and documentation for internal use and for customers
Requirements
- Completed IT vocational training or a degree in Computer Science, Business Informatics, or a comparable qualification
- Several years of practical experience in IT support (1st–2nd level)
- Solid practical knowledge of JavaScript
- Strong experience working with Linux systems
- Very good German language skills; English skills are a plus
Benefits
- Up to 20 workation days within the EU
- Flexible working hours
- eGym Wellpass and corporate benefits
- Company pension scheme
- Team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaScriptLinux1st level support2nd level supportincident analysisproblem resolution
Soft Skills
customer communicationuser supportdocumentation creation
Certifications
IT vocational trainingdegree in Computer Sciencedegree in Business Informatics