About the role
- Educate, instruct, and upsell all assigned and newly generated accounts in an assigned territory
- Act as a liaison between the client and the Labcorp operations team in relation to client needs
- Provide ongoing service and timely resolution to customer base
- Ensure customer retention by providing superior customer service
- Recommend solutions that are client focused
- Provide account management for client's day to day operations
- Collaborate with entire sales team to grow book of business
- Meet and exceed monthly retention and upsell goals
Requirements
- Bachelor’s degree is preferred
- Previous sales experience or account management of 3+ years is preferred
- Experience in the healthcare industry is a plus
- Proven success managing a book of business
- Superior customer service skills with the ability to build trust-based relationships
- Effective communication skills, both written and verbal
- Ability to deliver results in a fast paced, competitive market
- Excellent time management and organizational skills
- Proficient in Microsoft Office and Excel
- Valid driver’s license and clean driving record
- Medical, Dental, Vision
- Life, STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales experiencecustomer serviceupsellingbook of business management
Soft skills
communication skillstime managementorganizational skillsrelationship buildingresults-oriented
Certifications
Bachelor’s degreevalid driver’s license