Labcorp

Customer Service Support Representative, RCM

Labcorp

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $18 - $21 per hour

Job Level

Junior

About the role

  • Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers.
  • Initiate payment plans for patients for outstanding balances.
  • Routinely utilize multiple resources to resolve patient inquiries while on the phone
  • Maintain performance goals
  • Ability to become proficient with processes after completing a structured training program

Requirements

  • High School Diploma or GED equivalent
  • 1 year or more customer service experience
  • 1 year or more call center experience (preferred)
  • 1 year or more medical billing, insurance claims, and explanation of benefits (preferred)
  • 1 year or more patient billing (preferred)
  • Ability to work and learn in a fast-paced environment
  • Attention to detail and focused
  • Perform successfully in a team environment
  • Excellent organizational skills
  • Proficiency navigating multiple computer screens and applications
  • Alpha-Numeric data entry proficiency
  • Excellent communication skills
Benefits
  • Medical
  • Dental
  • Vision
  • Life
  • STD/LTD
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical billinginsurance claimsexplanation of benefitspatient billingalpha-numeric data entrycustomer servicecall center experience
Soft Skills
attention to detailteamworkorganizational skillscommunication skillsability to learn quicklyability to work in a fast-paced environment
Certifications
High School DiplomaGED equivalent