Customer Service Support Representative, Women’s Health & Genetics
Labcorp
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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Salary
💰 $18 - $21 per hour
Job Level
About the role
- Source high call volume environment (75 calls per day)
- Research and communicate complex information in a clear/concise manner
- Navigate and work in multiple systems/websites simultaneously
- Process credit card payments over the phone adhering to PCI compliance protocol
- Document telephone conversations clearly and accurately
- Maintain records in billing, including the review of accounts, payment collections and case notes
- Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
Requirements
- Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3+ years of relevant work experience
- Customer service experience
- Bilingual in English and Spanish (preferred)
- Healthcare customer service (preferred)
- 5 plus years of experience in the specialty testing/genetics customer service (preferred)
- Medicare/Medicaid billing experience (preferred)
- Professional medical billing and collection practices (preferred)
- Laboratory Billing and Laboratory Information System (LIS) (preferred)
- Medical billing and collection practices (preferred)
- XIFIN experience (preferred)
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO)
- Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credit card processingbillingpayment collectionsmedical billingcollection practicesMedicare billingMedicaid billingLaboratory Information SystemXIFINcustomer service
Soft Skills
communicationorganizationattention to detailconfidentialityproblem-solving
Certifications
Associates degreeHigh School diplomaGED