Labcorp

HR People Services Specialist, Dutch Speaking

Labcorp

full-time

Posted on:

Location Type: Remote

Location: Poland

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Tech Stack

ServiceNow

About the role

  • Resolves complex HR inquiries from employees through case management, chat, and appointment bookings
  • Ensures timely and high-quality service delivery, meeting performance and quality Service Level Agreements (SLAs)
  • Drives completion of complex, time-sensitive activities to meet deadlines
  • Provides policy guidance and advanced assistance on HR process navigation for employees
  • Is subject matter expert (SME) and partners with COEs and Stakeholders on knowledge transfer and process optimization projects to improve employee experience
  • Mentors and provides guidance to team members, creates / maintains training content (e.g. job aides, etc.), facilitates training sessions, and supports onboarding for new People Services team members
  • Drives compliance with global policy and labor laws, documentation standards, process and data audits
  • Identifies and solutions for trends or inefficiencies and contributes to service enhancements projects
  • Supports global HR Projects
  • Other HR Support as needed, including employment verifications and offboarding tasks

Requirements

  • Strong command of English and Dutch languages, both written and verbal.
  • Advanced issue resolution, problem-solving, and decision-making skills
  • Working knowledge of HR systems and tools, including Workday and ServiceNow.
  • Basic knowledge and understanding of AI tools
  • Strong attention to detail, ability to manage multiple priorities, and commitment to maintaining confidentiality
  • Strong analytical skills
  • 2 or more years of experience in Human Resources or related field with at least a 2-year degree in Human Resources or a field applicable to the role, OR
  • 3 or more years of experience within Human Resources or related field with a High School Diploma or equivalent.
Benefits
  • Private medical care
  • Life insurance
  • Lunch vouchers
  • Subsidy to annual vacation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
issue resolutionproblem-solvingdecision-makingHR systemsWorkdayServiceNowAI toolsdata auditspolicy guidanceprocess optimization
Soft Skills
attention to detailability to manage multiple prioritiescommitment to confidentialityanalytical skillsmentoringcommunicationteam collaborationtraining facilitationcustomer servicetime management
Certifications
2-year degree in Human ResourcesHigh School Diploma or equivalent