Labcorp

Bilingual Customer Service Support Representative – 11am-8pm EST

Labcorp

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $18 - $21 per hour

About the role

  • Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
  • 85% of calls will be assisting Spanish speaking customers
  • Initiate payment plans for patients for outstanding balances
  • Routinely utilize multiple resources to resolve patient inquiries while on the phone
  • Maintain performance goals
  • Ability to become proficient with processes after completing a structured training program

Requirements

  • Professionally fluent and proficient in both English and Spanish
  • Ability to work and learn in a fast-paced environment
  • Attention to detail
  • Perform successfully in a team environment
  • Excellent organization skills
  • Proficiency navigating multiple computer screens and applications
  • Alpha-Numeric data entry proficiency
  • Excellent verbal and listening skills
  • Previous medical and/or call center experience a plus
  • Requires a High School Diploma or equivalent
Benefits
  • Medical, Vision and Dental Insurance Options!
  • Flexible Spending Accounts!
  • 401k and Employee Stock Purchase Plans!
  • No Charge Lab Testing!
  • Fitness Reimbursement Program!
  • Generous paid time off!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
alpha-numeric data entrycall center experiencemedical experience
Soft Skills
bilingual communicationattention to detailteamworkorganizationverbal communicationlistening skillsability to learn quicklyability to work in a fast-paced environment
Certifications
High School Diploma