Labcorp

Key Account Executive – Account Management

Labcorp

full-time

Posted on:

Location Type: Office

Location: Englewood • Colorado • United States

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Salary

💰 $70,000 - $80,000 per year

About the role

  • Educates, instructs and introduces new testing to assigned and newly generated accounts in an assigned territory
  • Acts as a liaison between the client and the LabCorp operations team in relation to client needs
  • Provides ongoing service and problem resolution to customer base
  • Assists with customer billing issues
  • Ensures customer retention by providing superior customer service
  • Recommends solutions that are client focused and persuasive
  • Provides account management for client’s day to day operations
  • Provides new laboratory tests to assigned customer base
  • Works closely with senior sales representatives to grow customer base
  • Continuously provides educational material to the client base
  • Resolves any customer related issues in a timely manner
  • Meets and exceeds monthly retention and new sales quota
  • Daily documentation of sales activity and opportunities in Salesforce

Requirements

  • High School Diploma or equivalent
  • Proven success in managing customers
  • Proficiency in Microsoft Office and Salesforce(or similar CRM tool)
  • Must reside in Southwest Denver, CO or surrounding areas
  • Must have a valid driver's license and clean driving record
  • Persuasive verbal and written communication skills
  • Superior customer service skills with the ability to build trust-based relationships
  • Ability to deliver results in a fast-paced, competitive market
  • Self-motivated
  • Excellent time management and organizational skills
  • Bachelor's degree (Preferred)
  • Proven success in sales & client renewals (Preferred)
  • At least 3 years' experience in Account Management, Client Success role or client facing (Preferred)
  • Current or previous clinical laboratory or diagnostics sales experience (Preferred)
  • Understanding of physician office workflow and service expectation (Preferred)
Benefits
  • Medical, Dental, Vision, Life, STD/LTD
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceMicrosoft OfficeAccount ManagementClient SuccessCustomer RetentionSalesBilling IssuesLaboratory TestsProblem ResolutionCustomer Service
Soft Skills
Persuasive CommunicationCustomer ServiceTrust-based RelationshipsSelf-motivatedTime ManagementOrganizational SkillsEducational Material ProvisionClient-focused SolutionsFast-paced Results DeliveryIssue Resolution
Certifications
High School DiplomaBachelor's DegreeValid Driver's License