Labcorp

Key Account Executive – Account Management

Labcorp

full-time

Posted on:

Location Type: Office

Location: Dallas • Texas • United States

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About the role

  • Manages a large existing client base while also introducing focused specialty products, analytical platforms and workflow efficiencies to clients.
  • Strives for strong customer service with increased growth from the customer base.
  • Educates, instructs and introduces new testing to assigned and newly generated accounts in the assigned territory.
  • Acts as a liaison between the client and the LabCorp operations team in relation to client needs.
  • Provides ongoing service and problem resolution to customer base.
  • Assists with customer billing issues.
  • Ensures customer retention by providing superior customer service.
  • Recommends solutions that are client focused and persuasive.
  • Provides account management for client's day to day operations.
  • Provides new laboratory tests to assigned customer base.
  • Works closely with senior sales representatives to grow customer base.
  • Continuously provides educational material to the client base.
  • Resolves any customer related issues in a timely manner.
  • Meets and exceeds monthly retention and additional sales.

Requirements

  • High School Diploma or equivalent
  • Proven success in managing customers
  • Proficiency in Microsoft Office
  • Must reside in North Dallas, TX or surrounding areas
  • Must have a valid driver's license and clean driving record
  • Must be able to travel to cover assigned geographic areas.
  • Persuasive verbal and written communication skills
  • Superior customer service skills with the ability to build trust-based relationships
  • Ability to deliver results in a fast-paced, competitive market
  • Self-motivated
  • Excellent time management and organizational skills
  • Bachelor’s degree (preferred)
  • Proven success in sales & client renewals
  • At least 3 years' experience in Account Management, Client Success role or client facing.
  • Current or previous clinical laboratory or diagnostics sales experience
  • Understanding of physician office workflow and service expectation
  • Experience in the healthcare industry.
Benefits
  • Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
  • Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
  • Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Officeaccount managementsalesclient renewalsclinical laboratory salesdiagnostics salescustomer billing resolutionanalytical platformsworkflow efficienciescustomer service
Soft Skills
persuasive communicationcustomer servicerelationship buildingself-motivatedtime managementorganizational skillsproblem resolutioneducational material deliveryclient-focused solutionstrust-building
Certifications
High School DiplomaBachelor’s degree