Act as a liaison between LabCorp, customers, and patients
Resolve routine customer requests via calls or the Internet
Speak with customers courteously and professionally
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting LabCorp's products and services
Work in multiple databases to research complex issues
Notify clients of test results in a timely manner

Requirements

High School Diploma or GED equivalent required
Previous experience in a customer service role
Experience working in a contact center/call center environment preferred
Current or previous Labcorp experience preferred
Prior healthcare industry experience is a plus
Knowledge of Microsoft Office suite is required
Experience with Salesforce.com and/or Laboratory Information Systems is preferred
Strong verbal and written communication skills

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft OfficeSalesforce.comLaboratory Information Systems

Soft Skills

customer servicecommunicationcourtesyproblem-solving

Certifications

High School DiplomaGED