Women’s Health & Genetics Customer Service Support Representative
Labcorp
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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Salary
💰 $18 - $21 per hour
Job Level
About the role
- Provide assistance to prospective clients and patients regarding any questions or inquiries related to insurance coverage and financial responsibilities
- Receive and process credit card payments over the phone adhering to PCI compliance protocol
- Document telephone conversations clearly and accurately in the respective systems
- Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
- Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
- Assist with other duties as assigned
Requirements
- Recommended: Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience
- Professionally fluent and proficient in both English/Spanish desired
- Healthcare experience preferred
- Knowledge of professional medical billing and collection practices preferred
- Previous customer service experience handling high call volume preferred
- Excellent verbal and written communication skills
- Ability to follow established program protocols and procedures
- Ability to review large amounts of data for accuracy
- Must be organized and detail-oriented
- Computer proficiency - MS Windows, MS Office, and database experience
- Medicare/Medicaid billing experience preferred
- Knowledge of CPT and ICD10 codes highly preferred
- Experience with Laboratory Billing and Laboratory Information System (LIS) desired
- XIFIN experience preferred
- Bilingual in English and Spanish highly desirable
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO)
- Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical billingcollection practicesCPT codesICD10 codesMedicare billingMedicaid billingLaboratory BillingLaboratory Information System (LIS)PCI compliancedata accuracy review
Soft skills
verbal communicationwritten communicationorganizational skillsdetail-orientedcustomer serviceability to follow protocolsbilingual communication
Certifications
Associates degreeHigh School diplomaGED equivalent