Cust Svc Support Rep – Patient Customer Service
Labcorp
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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Salary
💰 $18 - $21 per hour
Job Level
About the role
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
- Initiate payment plans for patients for outstanding balances.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program.
Requirements
- High School Diploma or equivalent required
- Minimum 1+ year work experience required
- Previous work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferred
- Previous work in high volume calls environment with several computer windows open highly desirable
- Previous interaction and communications with Patients regarding medical information strongly preferred
- Ability to connect equipment to router/modem with Ethernet cord.
Benefits
- Medical, Vision and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- Quarterly variable bonus potential!
- Generous paid time off!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical billinginsurance claimsEOBcall center operationspayment planspatient inquiries resolutionhigh volume call handlingcomputer proficiency
Soft skills
communicationcustomer serviceproblem-solvingability to learn quicklyperformance goal orientation
Certifications
High School Diploma