Software Support Engineer III
Labcorp
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $81,000 - $114,000 per year
About the role
- Diagnose and resolve issues related to HL7 and JSON interface messages for orders, results, and scheduling.
- Act as the first escalation point for client issues involving our clinical workflow and risk assessment applications, driving resolution to completion.
- Collaborate on designing standard operating procedures for issue resolution and escalation within our existing support framework.
- Communicate professionally and effectively with clients, ensuring timely and accurate resolutions.
- Develop resource materials to help clients maximize their proficiency with our software products and services.
- Provide training and support resources to field teams, enabling confident discussions about our software solutions.
Requirements
- Bachelor’s degree (BA/BS) required.
- 3–5 years of experience in a technical support role, preferably with healthcare-related software.
- Strong technical background with software systems, including HL7 and APIs.
Benefits
- Medical, Dental, Vision, Life, STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HL7JSONAPIstechnical supportissue resolutionclinical workflowrisk assessment applications
Soft skills
communicationcollaborationproblem-solvingtrainingclient support
Certifications
Bachelor’s degree