Labcorp

Patient Customer Service Representative

Labcorp

full-time

Posted on:

Origin:  • 🇺🇸 United States • North Carolina

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Salary

💰 $15 - $16 per hour

Job Level

Junior

About the role

  • Answer 80+ inbound calls per day from patients, doctor\'s office and/or private insurance carriers.\n
  • Initiate payment plans for patients for outstanding balances.\n
  • Routinely utilize multiple resources to resolve patient inquiries while on the phone\n
  • Maintain performance goals\n
  • Ability to become proficient with processes after completing a structured training program.

Requirements

  • High School Diploma or equivalent required\n
  • Minimum 1+ year work experience required\n
  • Previous work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferred\n
  • Previous work in high volume calls environment with several computer windows open highly desirable\n
  • Previous interaction and communications with Patients regarding medial information strongly preferred\n
  • Technical/Other Requirements Internet download speed of at least 50 megabytes per second connectivity required - if work remote (not just satellite)\n
  • Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port.\n
  • Dedicated area to perform duties without interference; will be structured environment with structured breaks\n
  • Ability to manage time and tasks independently while maintaining productivity