Labcorp

Customer Service Support Representative, Patient Services

Labcorp

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $18 - $21 per hour

Job Level

Junior

About the role

  • Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
  • Initiate payment plans for patients for outstanding balances.
  • Routinely utilize multiple resources to resolve patient inquiries while on the phone
  • Maintain performance goals
  • Ability to become proficient with processes after completing a structured training program.

Requirements

  • High School Diploma or equivalent required
  • Minimum 1+ year work experience required
  • Previous work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferred
  • Previous work in high volume calls environment with several computer windows open highly desirable
  • Previous interaction and communications with Patients regarding medial information strongly preferred
  • Internet download speed of at least 50 megabytes per second connectivity required - if work remote (not just satellite)
  • Ability to connect equipment to router/modem with Ethernet cord.
  • Dedicated area to perform duties without interference; will be structured environment with structured breaks
  • Ability to manage time and tasks independently while maintaining productivity
Benefits
  • Work from home opportunity!
  • Quarterly variable bonus potential!
  • Generous paid time off!
  • Medical, Vision and Dental Insurance Options!
  • Flexible Spending Accounts!
  • 401k and Employee Stock Purchase plans!
  • No Charge Lab Testing!
  • Fitness Reimbursement Program!
  • And many more incentives!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical billinginsurance claimsEOBcall center operationshigh volume call handlingcomputer proficiencypayment plan initiationpatient inquiry resolutiontime managementtask management
Soft Skills
communicationinterpersonal skillsindependent workproductivity maintenanceadaptabilitycustomer service orientationproblem-solvingorganizational skillsattention to detailability to follow structured processes
Certifications
High School Diploma