Bilingual Customer Service Support Representative, English/Spanish
Labcorp
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $21 per hour
Job Level
Mid-LevelSenior
About the role
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
- 85% of calls will be assisting Spanish speaking customers.
- Initiate payment plans for patients for outstanding balances.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone.
- Maintain performance goals.
- Ability to become proficient with processes after completing a structured training program.
Requirements
- Requires a High School Diploma or equivalent.
- Previous medical and/or call center experience a plus.
- Professionally fluent and proficient in both English and Spanish.
- Ability to work and learn in a fast-paced environment.
- Attention to detail.
- Excellent organization skills.
- Proficiency navigating multiple computer screens and applications.
- Alpha-Numeric data entry proficiency.
- Excellent verbal and listening skills.
Benefits
- Medical, Vision and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase Plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- Generous paid time off!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
alpha-numeric data entrycall center experiencemedical experience
Soft skills
attention to detailexcellent organization skillsexcellent verbal skillsexcellent listening skillsability to work in a fast-paced environmentability to learn quickly
Certifications
High School Diploma