Bilingual Customer Representative
Consumer Cellular, Inc.
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Customer Service Support Representative, Client Billing
Labcorp
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteJob Level
Junior
About the role
- Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
- Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
- Continuous evaluation of current policies and SOP’s and give recommendations for process improvements
- Handle sensitive information in a confidential manner
- Reading and understanding of explanation of benefits or correspondence
- Accurately document all accounts ensuring guidelines and regulations are followed
- Communicate via telephone with a physician, insurance company and patients
- Utilize tools to verify eligibility, claim status and/or to obtain better billing information
Requirements
- High School Diploma or equivalent required
- Minimum one year work experience required
- Previous call center and customer service experience strongly preferred
- Previous medical experience strongly preferred
- Strong phone and verbal communication skills along with active listening skills preferred
- Ability to meet deadlines and exercise critical thinking skills preferred
- REMOTE WORK:
- Dedicated are to perform duties without interference; will be structured environment with destinated lunch and break scheduled.
- Ability to manage time and tasks independently while maintaining productivity
- Technical Requirements
- Internet download speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port.
