Operations

• Act as technology liaison between benefit platforms and internal systems.
• Support long-term planning through benchmarking and competitive analysis of industry benefit practices.
• Identify and implement operational improvements, including automation of manual processes and policy enhancements.
• Lead initiatives to align benefits operations with the organization’s total rewards philosophy and future-of-work strategies.
• Manage the relationship with external analytics vendors, including oversight of deliverables, service levels, and data integrity.
• Collaborate closely with internal data analytics and HRIS teams to align on data sources, reporting standards, and business intelligence strategy.
• Develop and maintain dashboards, reports, and metrics for internal stakeholders and leadership teams to support benefits program performance, compliance, and strategic planning.
• Analyze benefits program utilization and trends to recommend strategic changes that support workforce health, productivity, and cost management.
• Maintain data integrity by managing system integrations, resolving file errors and ensuring smooth data flows between HRIS and vendor platforms.
• Serve as a thought partner to senior HR leaders in the design of scalable, employee-centric leave and wellness solutions.
• Contribute to risk mitigation strategies by proactively identifying regulatory or vendor performance issues and developing resolution plans.
• Oversee administration of state Paid Family Medical Leave (PFML) programs, regulatory sick leave plans, and company absence policies.
• Partner with the Leave Specialist team on managing disability, leave of absence, and accommodation programs, including vendor management and governing compliance.
• Ensure timely and accurate execution of state filings, compliance documentation, and leave/disability reporting.

Benefits Operations Manager

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Global Director – Grid Services Operations

Operations Analyst

Operations Specialist

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