Staff Power Electronics Engineer
Archer
AssemblySwitching
Associate, Tech Support Engineering
L3Harris Technologies
full-time
Posted on:
Origin: • 🇺🇸 United States • Tennessee
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AssemblyFirewalls
About the role
- Assist cross-functional teams with sustainment of multiple integration lab configurations
- Interface with external IT consultants and contractors for troubleshooting complex processes and projects
- Receive multi-tier support calls and enter trouble tickets into database
- Provide remote support for off-site customers
- Attend program team meetings to understand Software Integration Lab (SIL) needs
- Engineer SIL solutions based on software requirements
- Fabricate wiring required to install hardware components
- Check event logs for servers, firewalls, and alerts
- Provide complex PC hardware/software setup, support and repair; install desktop OS and application patches
- Perform advanced LAN troubleshooting and infrastructure support (wiring, soldering, troubleshooting, connectivity)
- Analyze customer organizational needs and contribute to resolution of computer problems
- Participate as a multidisciplinary production team member and design/maintain electrical instruments, equipment, components, and systems
Requirements
- To be eligible, applicants must be pursuing a Bachelor’s Degree or have completed their Bachelor’s degree within the last 12 months
- Working knowledge of schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including soldering, wiring, PCB handling, and mechanical assembly
- Proficiency with safe and proper operation of basic electrical test equipment, electronics tools, and hand tools
- Must understand and have experience in networking including LANs, routers and switches
- Strong analytical and troubleshooting skills
- Ability to carry out and create complex technical instructions
- Understanding of software contracts, upgrade paths, and license keys
- Flexibility and ability to handle multiple projects
- Ability to communicate effectively with a wide-range, diverse user community and present ideas in user-friendly language
- Ability to build positive relationships with customers and program teams
- Ability to operate independently ensuring customer satisfaction and compliance with regulations
