Associate, IT Customer Services
L3Harris Technologies
full-time
Posted on:
Location Type: Office
Location: Wilmington • Massachusetts • United States
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Salary
💰 $53,000 - $99,000 per year
About the role
- Prioritize, maintain, and resolve on-site IT technical issues and escalations
- Manage the inventory of software and hardware materials
- Prepare, configure, and deploy desktop computer systems
- Ensure ongoing usability of desktop computers, peripheral equipment and software
- Work with vendors to resolve technical problems
- Support management of network closets and server rooms
- Guide continuous improvement efforts for IT Customer and Site Operations service delivery
- Ensure consistent communication with end users and Site-level Leadership
Requirements
- Bachelor’s degree in Computer Science, Information Technology / Computer Information Systems or related field
- Excellent oral and written communication skills, interpersonal and organizational skills
- Ability to work independently and efficiently to meet deadlines
- A+ Security+ Network+/Microsoft certifications a plus
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
IT technical supportdesktop computer systems configurationsoftware inventory managementhardware inventory managementnetwork managementserver room managementtechnical problem resolutioncontinuous improvementservice delivery
Soft Skills
oral communicationwritten communicationinterpersonal skillsorganizational skillsindependent workefficiencydeadline management
Certifications
Bachelor's degreeA+ certificationSecurity+ certificationNetwork+ certificationMicrosoft certification