L3Harris Technologies

Lead, IT Business Relationship Manager

L3Harris Technologies

full-time

Posted on:

Location Type: Office

Location: Camden • United States

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Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • Build and maintain strong relationships with IT Service and sub-service owners to understand strategic plans and identify areas impacting the business.
  • IT liaison between business functional leadership for Operations, Manufacturing, Supply Chain, Real Estate, Engineering, etc.
  • Facilitate IT Service Delivery and escalations for business-critical services.
  • Communicate decisions, priorities, and relevant project information to cross-functional staff at various levels concerning business unit requests, projects, and initiatives.
  • Proactively share knowledge of technology risks and opportunities to build competitive advantages and enhance the efficiency and effectiveness of business units.
  • Frequently address new and challenging problems requiring effective solutions.
  • Confirm delivery of new technology solutions as well as capabilities in accordance with the roadmap to ensure that they meet the established objectives and expectations of business partners.
  • Daily coordination and interface with IT suppliers to ensure Service Level Agreements (SLA’s) are met and identify improvement opportunities.

Requirements

  • Bachelor’s Degree and minimum 9 years of prior relevant experience.
  • Graduate Degree and a minimum of 7 years of prior related experience.
  • In lieu of a degree, minimum of 13 years of prior related experience.
  • Project Management certifications or relevant experience.
  • Experience with ITSM tools (ServiceNow).
  • Experience in the Aerospace and Defense industry or manufacturing preferred.
  • Cross-functional IT knowledge and experience (infrastructure, applications, security, networking).
  • Self-directed, versatile, and able to prioritize multiple competing priorities and deliverables.
Benefits
  • Reasonable accommodation for individuals with disabilities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT Service DeliveryProject ManagementITSM toolsServiceNowinfrastructureapplicationssecuritynetworking
Soft skills
relationship buildingcommunicationproblem solvingknowledge sharingprioritizationself-directedversatile
Certifications
Project Management certifications