L'Osteria

Head of Operations – Region South

L'Osteria

full-time

Posted on:

Location Type: Office

Location: München • Germany

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Job Level

Lead

About the role

  • You assume full operational responsibility for more than 25 company-owned restaurants, ensuring stable processes, high quality and genuine hospitality
  • You lead and develop our Operations Managers as strong hosts and leaders, driving performance while providing guidance, support and clarity
  • In this role you establish robust routines that support operations — structured, reliable and practical for everyday use
  • Your leadership shapes the service and hospitality culture of our company restaurants for the long term
  • You translate strategy into operational reality, roll out projects from the Service Center into the restaurants and ensure their consistent implementation
  • You are regularly present on the floor and, through your leadership, ensure that our restaurant standards are applied in day-to-day operations
  • You identify operational risks and weaknesses early, make clear decisions and use metrics as a management tool

Requirements

  • Several years of leadership experience in chain restaurants or a comparable multi-unit environment
  • Enjoy developing leaders and teams, challenging them and helping them improve
  • Deep understanding of restaurant operations, service quality and kitchen realities
  • Strong hands-on mentality: you know how things run on the floor and want to be there
  • Structured, pragmatic working style with a focus on what matters
  • Commercial acumen and confidence in working with KPIs/financial figures, without losing sight of people
  • High willingness to travel and enthusiasm for being present in day-to-day operations
Benefits
  • Direct impact on one of Europe’s strongest gastronomy brands with visible results and clear responsibility in strategic projects
  • Strong brand & growth: work in a dynamic, internationally expanding environment
  • Company car & JobRad (company bike) — your region is your area of responsibility
  • Trust-based working hours & flexible work models, mental health offerings via L’Osteria Cura
  • 30 days annual leave, holiday pay & annual special payment
  • Responsibility with support: lead a high-performing team including budget responsibility
  • Modern way of working: flexible work models, contemporary setup and international collaboration
  • Flexible working models, international exchange, up to 40% remote work — work with us in a way that fits your life and creativity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
restaurant operationsservice qualityKPI managementfinancial analysisproject implementationrisk managementperformance metricsoperational processesmulti-unit managementhospitality standards
Soft Skills
leadershipteam developmentcommunicationdecision makingproblem solvinghands-on mentalitystructured working stylepragmatic approachcommercial acumenenthusiasm