L.N. Curtis & Sons

Ecommerce

• Develop email and social media marketing calendars and launch corresponding campaigns with Marketing team.
• Merchandise Curtis websites, set-up SKUs, update product pages and build customer centric category and brand pages.
• Manage technology providers, web developers and software connectors to ensure seamless workflow.
• Understand and implement best in class structural and technical SEO on all relevant pages.
• Collaborate with Marketing to deploy and analyze promotions.
• Dashboard management of team workflow; prioritizing, identifying trends and exploring efficiencies for the team.

e-Commerce Marketing Manager

Customer Support

• Support customers via phone, email, and in person.
• Communicate with and understand our customers’ needs.
• Communicate with suppliers to learn and understand product offerings.
• Promote a “value-added” attitude and capability; be a solution provider.
• Maintain a positive attitude.
• Take ownership with customer needs and issues.
• Learn and understand local/regional competition and comprehend market and pricing environment to provide accurate and fruitful quotations.
• Keep an accurate and organized Product catalog.
• With accurate and detailed methods, complete daily work in an organized fashion.
• Utilize our operation system and follow established processes and procedures, manage customer orders from start to finish.
• Cooperatively work with other departments within the company to provide complete customer satisfaction.
• Become cross-trained; promote “Team” concept and attitude.
• Invest in your educational process and have fun.
• Commit to completing tasks with quality and meeting deadlines.
• Help to innovate with your ideas.
• Other duties as assigned by management to address and provide effective support of company mission, values and goals.

e-Commerce Marketing Manager

Customer Service Representative