Customer Service Representative

L.N. Curtis & Sons

Customer Service Representative collaborating with sales team to build relationships in the Emergency Responder Equipment market. Supporting customers through phone and in-person interactions and managing orders.

Posted 6/2/2026full-timeMcKinney • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $55,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer serviceinside salesneeds analysisproject managementfederal government contractspurchase ordersrequests for quotesrequests for proposals

Soft Skills

effective communicatorhighly organizeddetail orientedmultitaskingprioritizationproblem solvingteamworkownershipinnovationpositive attitude

Tools & Technologies

Microsoft Office SuiteOutlookoperation system

Industry Keywords

customer satisfactionmarket analysispricing environmentvalue-addedcross-training

About the role

Key responsibilities & impact

Support customers via phone, email, and in person.
Communicate with and understand our customers’ needs.
Communicate with suppliers to learn and understand product offerings.
Promote a “value-added” attitude and capability; be a solution provider.
Maintain a positive attitude.
Take ownership with customer needs and issues.
Learn and understand local/regional competition and comprehend market and pricing environment to provide accurate and fruitful quotations.
Keep an accurate and organized Product catalog.
With accurate and detailed methods, complete daily work in an organized fashion.
Utilize our operation system and follow established processes and procedures, manage customer orders from start to finish.
Cooperatively work with other departments within the company to provide complete customer satisfaction.
Become cross-trained; promote “Team” concept and attitude.
Invest in your educational process and have fun.
Commit to completing tasks with quality and meeting deadlines.
Help to innovate with your ideas.
Other duties as assigned by management to address and provide effective support of company mission, values and goals.

Requirements

What you’ll need

High school diploma required.
Minimum 3-5 years customer service and/or inside sales experience required.
College degree is preferred with a business, sales or marketing focus.
Effective communicator.
Highly organized and detail oriented with an ability to multitask, prioritize and execute.
Ability to read and understand federal government contract, purchase orders, requests for quotes and requests for proposals.
Ability to take actions to satisfy all customer requirements related to pricing, delivery schedules, terms and conditions, and other special requirements.
Ability to coordinate with appropriate internal and external organizations to ensure all requirements are fulfilled.
Experience with Microsoft Office Suite and Outlook in a PC environment.
Excellent questions and needs analysis skills and an ability to work with customers, across departments and organizations in managing projects, resolving problems and accomplishing goals.

Benefits

Comp & perks

medical
dental
vision
life insurance
long term disability
flexible spending plan
401 (k) retirement plan
commuter plan
wellness program