L.A. Care Health Plan

Broker Channel Manager II

L.A. Care Health Plan

full-time

Posted on:

Location Type: Office

Location: Los Angeles • California • United States

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Salary

💰 $67,186 - $107,498 per year

About the role

  • Develop and execute broker channel strategies for D-SNP and Covered CA lines of business, focused on enrollment growth, retention, and member satisfaction.
  • Partner with General Agencies to implement top-down sales training, production incentive programs, and performance tracking.
  • Identify and onboard high-performing agencies and brokers aligned with L.A. Care’s mission and compliance standards.
  • Collaborate with cross-functional key stakeholders to coordinate outreach, education, and co-branded initiatives in priority communities.
  • Serve as the primary point of contact for assigned General Agencies and top-producing brokers.
  • Conduct regular agency and broker meetings to review sales performance, compliance expectations, and market opportunities.
  • Support brokers with sales tools, product training, and real-time assistance in collaboration with the Broker Support and Inside Sales teams.
  • Lead or participate in joint field activities with brokers, providers, and community organizations to increase visibility and education about plan offerings.
  • Deliver ongoing broker and GA training sessions on plan benefits, enrollment processes, and regulatory updates.
  • Reinforce compliance with CMS and Covered CA marketing and communication rules, including materials distribution, event standards, and beneficiary interactions.
  • Partner with internal compliance and quality teams to ensure accurate and ethical representation of L.A. Care products.
  • Collaborate with Provider Relations to align brokers with high-impact provider groups, Federally Qualified Health Centers (FQHCs), and clinics for coordinated outreach and member assistance.
  • Work with Community Engagement and Outreach teams to support educational and enrollment events at provider sites, Covered California storefronts, and community-based organizations.
  • Represent L.A. Care at industry, community, and outreach events to promote awareness and understanding of L.A. Care’s mission and offerings.
  • Track broker and GA performance metrics; provide regular reports and insights to leadership on sales production, retention, and pipeline activity.
  • Recommend improvements to broker programs, processes, and communication to enhance channel performance.
  • Support the development of sales forecasts, annual plans, and market assessments for D-SNP and Covered CA segments.
  • Perform other duties as assigned.

Requirements

  • At least 4 years of experience in health plan sales, broker relations, or channel management—preferably with Medicare Advantage, D-SNP, or ACA/Exchange products.
  • Experience working with General Agencies and independent broker networks in a regulated health care environment.
  • Deep understanding of CMS and Covered California marketing and enrollment regulations.
  • Proven ability to manage broker relationships and drive performance through influence and collaboration.
  • Strong presentation, communication, and relationship-building skills across diverse stakeholder groups.
  • Commitment to L.A. Care’s mission to provide access to quality health care for Los Angeles County’s vulnerable and underserved populations.
  • Strong analytical, coaching, mentoring, and team building skills.
  • Ability to work effectively with diverse team members.
  • Excellent PC skills (MS Office), word processing and spreadsheets.
  • Ability to work independently, flexibility with work hours, evening and weekends.
  • Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
health plan salesbroker relationschannel managementMedicare AdvantageD-SNPACA/Exchange productsCMS regulationsCovered California regulationssales forecastingperformance metrics tracking
Soft Skills
presentation skillscommunication skillsrelationship-building skillsanalytical skillscoaching skillsmentoring skillsteam building skillsflexibilityindependencecollaboration