Director, Inside Sales, Broker Services
L.A. Care Health Plan
full-time
Posted on:
Location Type: Office
Location: Los Angeles • California • United States
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Salary
💰 $135,136 - $216,218 per year
Job Level
About the role
- Provide strategic and operational leadership for inside sales operations and broker telephonic support
- Oversee the inside sales team responsible for Medicare Advantage and Covered CA enrollment support
- Collaborate with internal and external partners to streamline broker engagement
- Develop training programs to ensure staff proficiency in plan benefits and compliance
- Monitor sales performance metrics and implement continuous improvement strategies
- Communicate with senior leadership on performance and objective progress
Requirements
- Bachelor's Degree in Business or Related Field
- At least 7 years of progressive sales and service leadership experience in a health plan, managed care, or health insurance environment
- At least 5 years of leading, supervising and/or managing staff
- Experience overseeing broker or agent distribution channels preferred
- Previous experience and strong understanding of Covered California, CMS marketing regulations, and state/federal enrollment processes
- Previous experience with successful outcomes managing call center operations, CRM systems (Salesforce or equivalent), and sales analytics tools
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales leadershipstaff managementtraining program developmentsales performance metricscontinuous improvement strategiescall center operationsCRM systemssales analytics tools
Soft Skills
strategic leadershipoperational leadershipcollaborationcommunication
Certifications
Bachelor's Degree in Business