Monitor and track operational issues, ensuring timely escalation and resolution.
Facilitate communication between IT teams, business stakeholders, and support teams.
Prepare and maintain operational dashboards and reports for leadership.
Support compliance activities related to regulatory changes and audit requirements.
Assist in backlog management and prioritization of operational tasks.
Participate in strategic projects and provide operational insights.
Identify process improvement opportunities and recommend solutions.
Perform other duties as assigned.

Requirements

Bachelor's Degree in Information Technology or Related Field
At least 3 years of experience in IT operations, business operations, or related roles.
Experience and familiar with Agile methodology in product development life cycle, Managing/maintaining scope for Jira/Tableau/Power BI reports.
Experience with Jira, Confluence, and AI tools for productivity like Copilot.
Jquery/SQL skills for reporting tools like Jira, Tableau/Power BI.
Project Management skills that align with Agile development.
Strong organizational and time management skills with the ability to organize and meet deadlines.
Problem solving skills with the ability to recognize and track issues, identify solutions and escalate to management when necessary.
Strong analytical skills with ability to interpret data.
Advance computer skills in MS Office Products.
Written and Communication skills with the ability to communicate with other effectively.
Presentation skills with the ability to present information as needed.
Goal oriented skills with the ability focus on goals/objectives and obtain pre-determined results.
Knowledge and understanding of regulatory requirements.
Familiarity with Information Technology Infrastructure Library (ITIL) frameworks and operational reporting tools.

Benefits

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Agile methodologyJiraConfluenceTableauPower BISQLJqueryMS Officeoperational reportingprocess improvement

Soft Skills

organizational skillstime managementproblem solvinganalytical skillswritten communicationpresentation skillsgoal orientedinterpersonal skillsstrategic thinkingcollaboration

Certifications

Bachelor's Degree in Information Technology