Kyra Health

Customer Success Manager

• Serve as the primary point of contact and trusted advisor for assigned employer groups, brokers, and employees
• Build relationships through proactive communication, education, and support across the full customer lifecycle
• Conduct account reviews, manage onboarding/implementation/renewals, and drive retention through timely issue resolution
• Identify opportunities to improve the customer experience and collaborate cross-functionally for strong outcomes
• Respond to inquiries from employers, employees, brokers, and carriers via phone, email, and virtual meetings
• Educate stakeholders on ICHRA administration, reimbursement processes, enrollment, and eligibility
• Assist with Individual Marketplace and Medicare enrollment options and resolve complex issues

Customer Success Representative