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Customer Success Representative
Kyra HealthCustomer Success Representative managing health insurance and ICHRA for employer groups and brokers. Focus on account management and client satisfaction in a remote role based in Texas.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Health and Life Insurance, with a strong focus on customer success and relationship management. Proficient in educating stakeholders on ICHRA administration and navigating enrollment processes for Individual Marketplace and Medicare.
Highest-signal resume keywords
Active Health & Life Insurance LicenseCurrent FFM CertificationMedicare CertificationStrong Knowledge of Individual Health InsuranceProficiency with Microsoft Office Suite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessAccount ManagementInsuranceEmployee BenefitsProblem-SolvingTime Management
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationInterpersonal CommunicationOrganizational Skills
Tools & Technologies
Google WorkspaceHubSpotWeb-Based Technology Platforms
Certifications & Qualifications
AHIPNABIP
Industry Keywords
ICHRA AdministrationReimbursement ProcessesEnrollmentEligibilityMedicare Enrollment
About the role
Key responsibilities & impact- Serve as the primary point of contact and trusted advisor for assigned employer groups, brokers, and employees
- Build relationships through proactive communication, education, and support across the full customer lifecycle
- Conduct account reviews, manage onboarding/implementation/renewals, and drive retention through timely issue resolution
- Identify opportunities to improve the customer experience and collaborate cross-functionally for strong outcomes
- Respond to inquiries from employers, employees, brokers, and carriers via phone, email, and virtual meetings
- Educate stakeholders on ICHRA administration, reimbursement processes, enrollment, and eligibility
- Assist with Individual Marketplace and Medicare enrollment options and resolve complex issues
Requirements
What you’ll need- Active Health & Life Insurance License
- Current FFM Certification, Medicare Certification, AHIP or NABIP (or the ability to obtain within 30 days of hire)
- Minimum of two (2) years of experience in customer success, customer service, insurance, employee benefits, or account management
- Strong knowledge of Individual Health Insurance, Medicare, and employee benefits
- Excellent verbal, written, and interpersonal communication skills
- Strong organizational, problem-solving, and time management skills
- Proficiency with Microsoft Office Suite, Google Workspace, HubSpot, and web-based technology platforms
Benefits
Comp & perks- Health & Life Insurance License
- Medicare Certification (AHIP or NABIP)
- Remote work options
- Professional development opportunities