Human Resources

• Serve as the primary administrator for Paylocity, managing workflows, permissions, reporting, and integrations.
• Evaluate and implement automation solutions to improve HR efficiency—e.g., using AI tools, chatbots, or data connectors to reduce manual administrative work.
• Develop and maintain dashboards and analytics to track KPIs such as turnover, engagement, and performance trends.
• Partner with IT and vendors to ensure HR systems are secure, optimized, and compliant.
• Manage system upgrades, data migrations, and testing cycles with precision.
• Research and implement emerging technologies (including custom GPTs and AI automations) to enhance HR service delivery and data accuracy.
• Oversee core HR processes including onboarding, offboarding, leaves of absence, and performance management.
• Conduct and support employee relations investigations, documentation, and resolution in alignment with company policies and values.
• Partner with leaders to ensure ADA accommodations, corrective actions, and performance improvement plans are managed effectively and consistently.
• Develop and standardize HR policies, procedures, and templates to support consistency across states and departments.
• Provide guidance and training to HR team members and managers on policy interpretation, compliance, and best practices.
• Monitor HR metrics, identify trends, and propose strategic process improvements.
• Serve as an internal consultant on California employment law, staying current on legislative changes impacting HR operations.

HR Operations Manager – Systems

Account Manager

• Investigate and resolve employee complaints, grievances, and policy violations across Kyo, with primary focus on the Behavior Technician (BT) population
• Provide coaching and guidance to mentors, BCBA’s and Talent Consultants on performance management, corrective action, and terminations
• Maintain thorough, compliant documentation of all employee relations matters
• Manage ADA interactive process from intake to resolution and administer FMLA and state leave programs
• Coordinate return-to-work accommodations and light duty assignments
• Oversee workers compensation case management in coordination with the HR Director
• Ensure consistent interpretation and application of company policies and assist in policy updates
• Collaborate with Compliance to mitigate risks and ensure audit-ready records
• Serve as Tier 2 escalation for HR inbox inquiries and oversee benefits enrollment, QLEs, open enrollment, and COBRA
• Partner with Payroll on leave-related pay and final pay and assist HR Director in automation and process improvements using AI
• Track, report, and analyze trends in employee relations, leaves, and accommodations
• Assist with training and development including delivering admin leadership training and mentoring Talent Consultants
• Serve as backup HR point of contact during HR Director absences and conduct manager training on ER and leave policies

HR Operations Manager – Systems

Employee Relations Manager