Account Manager

• Investigate and resolve employee complaints, grievances, and policy violations across Kyo, with primary focus on the Behavior Technician (BT) population
• Provide coaching and guidance to mentors, BCBA’s and Talent Consultants on performance management, corrective action, and terminations
• Maintain thorough, compliant documentation of all employee relations matters
• Manage ADA interactive process from intake to resolution and administer FMLA and state leave programs
• Coordinate return-to-work accommodations and light duty assignments
• Oversee workers compensation case management in coordination with the HR Director
• Ensure consistent interpretation and application of company policies and assist in policy updates
• Collaborate with Compliance to mitigate risks and ensure audit-ready records
• Serve as Tier 2 escalation for HR inbox inquiries and oversee benefits enrollment, QLEs, open enrollment, and COBRA
• Partner with Payroll on leave-related pay and final pay and assist HR Director in automation and process improvements using AI
• Track, report, and analyze trends in employee relations, leaves, and accommodations
• Assist with training and development including delivering admin leadership training and mentoring Talent Consultants
• Serve as backup HR point of contact during HR Director absences and conduct manager training on ER and leave policies

Employee Relations Manager