Staff Technical Program Manager, Corporate IT
IonQ
CloudPMP
IT Infrastructure Operations Manager
Kyndryl
full-time
Posted on:
Location Type: Office
Location: Chennai • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudPMP
About the role
- Lead and inspire squads to deliver exceptional end-to-end technical services
- Facilitate agile practices, optimize workflows, identify bottlenecks, and remove obstacles to improve squad performance
- Champion high-quality deliverables across the technical services life-cycle to meet and exceed customer business needs
- Understand customer industries and collaborate with Delivery Managers to align service priorities with business outcomes
- Troubleshoot and resolve complex service-related issues as the go-to technical resource
- Leverage Kyndryl Bridge data insights to tailor improvements and enhance service stability
- Ensure squad workloads align with business priorities and SLAs, and manage individual and team performance
- Represent the team in user group meetings, leadership gatherings, and client interactions
- Participate in interdisciplinary service improvement projects and create agile teams to meet evolving customer needs
- Set and achieve team targets aligned with business metrics, performance standards, and SLAs
- Leverage data-driven insights and AI services to tackle data management challenges and deliver data modernization and platform management services
Requirements
- Proven experience leading technical team(s) through incident, problem and change management, as well as root cause analysis
- X years of technical resolution and support
- Ability to effectively communicate with both technical and customer stakeholders
- Industry recognized certifications in the aligned supporting area (e.g., Public/Private Cloud, Mainframe etc.)
- Must be fluent in X language(s)
- Bachelor's degree in related technical field or equivalent practical experience (preferred)
- Experience with an ITIL driven service organization (preferred)
- Six Sigma, PMP, and/or ITIL certifications (preferred)
Benefits
- Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
- State-of-the-art resources and Fortune 100 clients
- Employee learning programs give you access to certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
- Company-wide volunteering and giving platform to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations
- Professional and personal growth opportunities
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident managementproblem managementchange managementroot cause analysisdata managementdata modernizationplatform managementagile practicesservice improvementtechnical resolution
Soft skills
leadershipcommunicationcollaborationperformance managementproblem-solvingcustomer focusteamworkinspirationfacilitationadaptability
Certifications
Six SigmaPMPITILindustry recognized certifications
