Product Designer – Senior Associate
Capital One
Experience Transformation, Design Strategy
Kyndryl
full-time
Posted on:
Location Type: Hybrid
Location: Madrid • 🇪🇸 Spain
Visit company websiteJob Level
SeniorLead
About the role
- Serve as Senior Experience Strategist for Kyndryl Vital Strategic Markets and be a critical member of a cross-disciplinary team
- Lead innovative projects and model co-creative, human-centred behaviours
- Act as the design strategist and lead design efforts together with the team on customer engagements
- Guide the team through projects, providing insights, ideas, and leadership to deliver high-quality solutions
- Be an ambassador for human-centred design to co-workers, partners, and customers, building awareness and inclusion
- Work with Strategic Markets leaders and colleagues to identify high-potential customer projects and add value to customer experience
- Partner with business and account leaders, technical strategists, customers, and alliance partners to define problems, imagine solutions, and create service blueprints
- Enable teams to bring solutions to life and produce experience-based roadmaps that enable technologists to develop solutions
- Influence ways of working across international Vital centers and connect with global Kyndryl Vital teams; contribute case studies and best practices
Requirements
- Portfolio demonstrating design success with craft, strategic thinking, leadership, human-centric customer engagement, integrated technology, and inventive solutions
- 10+ years in human-centred design, emphasizing design strategy, service design, and co-creation
- Entrepreneurial mindset; thrive in ambiguity and enjoy ‘first of a kind challenges’
- Systems-thinking problem-solver who looks through multiple lenses (business, people, technology, sustainability)
- Business acumen and language to work with customers, define key business objectives and create high-level business cases
- Ability to lead multi-discipline teams through service design and blueprinting engagements
- Broad and flexible toolkit for designing co-creation journeys; adept at designing new tools when needed
- Excellent collaboration and communication skills with clients and internal stakeholders
- Technology and innovation interest and acumen
- Attention to detail in the language (English and Spanish) and relationship dynamics of key stakeholders
- Experience and appetite to work internationally across the Strategic Markets
Benefits
- State-of-the-art resources and Fortune 100 clients
- Benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter
- Employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
- Company-wide volunteering and giving platform: donate, start fundraisers, volunteer, and search over 2 million non-profit organizations
- Inclusive culture and Kyndryl Inclusion Networks to support diverse employees
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
human-centred designdesign strategyservice designco-creationsystems thinkingblueprintingexperience-based roadmapsstrategic thinkingintegrated technologydesign tools
Soft skills
leadershipcollaborationcommunicationentrepreneurial mindsetproblem-solvingattention to detailcustomer engagementinfluencecreativityadaptability
