Humana

Content Strategy Lead

Humana

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $104,000 - $143,000 per year

Job Level

Senior

About the role

  • Design and lead content workstreams within large and complex projects
  • Define and evolve content strategies that align multiple stakeholders in support of member objectives and business goals
  • Inventory and assess product and service content for accuracy, clarity, completeness, and consistency across member journeys
  • Lead creation and socialization of tools, standards, and guidelines that support content creators, reviewers, and publishers
  • Define governance needs and create governance plans in coordination with business partners
  • Ensure content success metrics are defined, measured, and tracked to inform improvement opportunities and successes
  • Form trusted relationships that lead to influence and partnerships across departments
  • Co-design and apply user research to inform content development and optimization
  • Use your skills to make an impact

Requirements

  • Bachelor’s Degree
  • 6+ years of human-centered design and content strategy experience
  • 2+ years of horizontal leadership experience
  • Demonstrated experience designing and leading content workstreams within large and complex projects
  • Demonstrated experience working quickly and efficiently across various stages of the design process (e.g., research, synthesis, prototyping, testing)
  • Expert facilitation skills with the ability to design and deliver multiple types of design activities with consumers and business stakeholders
  • Advanced communication and storytelling abilities
  • This is a remote role anywhere in the US that will require you to accommodate Eastern Standard Business Hours