ServiceNow Architect
Kyndryl
full-time
Posted on:
Location Type: Hybrid
Location: Noida • India
Visit company websiteExplore more
About the role
- The ServiceNow Architect should possess deep knowledge of ServiceNow Modules: ITSM, ITOM, HR, App Engine, Portal, and Industry-specific solutions for Manufacturing and Financial Services.
- Lead the design and enhancement of ServiceNow solutions with a strong focus on the Manufacturing and Financial sectors.
- Ensure alignment of business needs with ServiceNow’s capabilities, delivering industry-specific use cases that maximize value for Manufacturing and Financial services clients.
- Leverage Servicenow’s out-of-the-box solutions and customize them to meet the needs of clients in the Manufacturing and Financial industries.
- Architect integrations between ServiceNow and external systems commonly used in Manufacturing and Financial Services sectors (e.g., ERP systems like SAP, Oracle, financial management software).
- Provide architectural leadership to implement ServiceNow solutions within these specific industry contexts, ensuring that each deployment maximizes productivity, efficiency, and compliance in both Manufacturing and Financial Services environments.
- Ensure that Manufacturing and Financial Services solutions are continuously improved, leveraging the latest updates and innovations in the ServiceNow platform.
- Recommend enhancements and new capabilities as ServiceNow evolves, particularly with regard to industry-specific features like Manufacturing Asset Management and Financial Services Operations.
Requirements
- 8+ years of ServiceNow experience as architect with ServiceNow CTA certification.
- ServiceNow Architect should have excellent knowledge on Service Now Module: ITSM, ITOM, HR, App Engine, Portal.
- Core Services: Service Catalog, Service Level, CMDB / CSDM/Now Assist/Agentic AI.
- Proficient in data model design including design of entity relationships, data flows and conceptual and logical data models, data dictionaries.
- Proficiency in data modelling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures, indexing, performance analytics, designing dashboards and reports.
- Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages.
- Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
- Strong understanding of the ServiceNow platform and its functionalities.
- In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in improving overall system performance.
- An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
- Project management and problem-solving expertise.
- Business acumen and ability to translate business needs into technical solutions.
- Adaptability and willingness to learn new technologies.
Benefits
- Health insurance
- Professional development opportunities
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowITSMITOMHRApp EnginePortaldata model designJavaScriptCSSAngular JS
Soft skills
communicationproject managementproblem-solvingbusiness acumenadaptability
Certifications
ServiceNow CTA