Kuva Systems

Customer Success Manager

• Lead and mentor a team of CSMs located in Europe and North America.
• Act as a strategic partner for customers across all SCS continuous monitoring solutions.
• Ensure customers realize measurable, ongoing value from our solutions.
• Bridge technology, operations, and customer relationships to ensure deployments run smoothly end-to-end.
• Lead regular customer business reviews, ensuring value realization and operational insights.
• Ensure contractual SLAs are consistently met and coordinate closely with Field Operations, Engineering, and Product teams.
• Lead, mentor, and coach a team of 4 Customer Success Managers fostering a culture of collaboration and accountability.

Lead, Customer Success Management