Kuva Systems

Lead, Customer Success Management

Kuva Systems

full-time

Posted on:

Location Type: Remote

Location: Colorado • New Mexico • United States

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Job Level

Senior

Tech Stack

IoT

About the role

  • Lead and mentor a team of CSMs located in Europe and North America.
  • Act as a strategic partner for customers across all SCS continuous monitoring solutions.
  • Ensure customers realize measurable, ongoing value from our solutions.
  • Bridge technology, operations, and customer relationships to ensure deployments run smoothly end-to-end.
  • Lead regular customer business reviews, ensuring value realization and operational insights.
  • Ensure contractual SLAs are consistently met and coordinate closely with Field Operations, Engineering, and Product teams.
  • Lead, mentor, and coach a team of 4 Customer Success Managers fostering a culture of collaboration and accountability.

Requirements

  • 5+ years of proven leadership experience managing Customer Success or technical account teams in complex SaaS or industrial environments backed by a strong background in Customer Success frameworks (QBRs, success plans, health scoring, lifecycle management).
  • 8+ years in upstream or midstream oil and gas, industrial automation, process controls, environmental monitoring, or compliance-driven solutions.
  • Strategic mindset with ability to scale processes and elevate customer success to the next level.
  • Hands-on, pragmatic mindset with excellent communication, organizational, and stakeholder management skills.
  • Familiarity with sensor systems, IoT solutions, data analytics, and industrial deployments.
  • Ability to challenge the status quo within global cross functional teams to drive continuous improvement.
  • Communicates fluently and effectively in English (written, verbal, with global mindset). French or Spanish is a plus.
Benefits
  • Work remote (preferably in Calgary, Alberta, Canada or the states of Texas, New Mexico, or Colorado)
  • Travel approximately 20-30% (as needed) visiting customers, but also, to SCS’s offices in Calgary, Boston, Midland or Switzerland for meetings as required.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success frameworksQBRssuccess planshealth scoringlifecycle managementdata analyticssensor systemsIoT solutionsindustrial deployments
Soft Skills
leadershipcommunicationorganizational skillsstakeholder managementstrategic mindsetpragmatic mindsetcollaborationaccountabilitycontinuous improvement