Product Growth – Operations Manager
Kuunda
full-time
Posted on:
Location Type: Hybrid
Location: Nairobi • Kenya
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About the role
- Work closely with the channel and bank partners to formulate and execute growth strategies to ensure achievement of annual budgets.
- Track and monitor performance against KPIs and identify areas of improvement and focus.
- Proactively engage with the data team to gather insights from customer data to inform both tactical and strategic initiatives.
- Support the Country Director to manage day to day operations to ensure the smooth delivery of service of all products.
- Closely monitor and manage the default rate by executing on agreed collections and recoveries plans.
- Support the Country Director to build and manage the bank and channel partnerships in-country.
- Continuously monitor and review product and operational processes to ensure that value is consistently delivered to the customer.
- Ensure that the bank or financial service provider consistently meets the funding requirements to enable product operations and targeted growth.
- Coordinate the contracting process for new products and partnerships in Kenya.
- Conduct training of the in-country bank and channel partner customer facing and sales teams on new products, processes, systems.
Requirements
- University degree, preferably in business, sales and or marketing.
- 4-5 years of experience in financial services or telco, in sales, growth and/or operations.
- Excellent written and verbal communication skills in English and Swahili.
- Solid understanding of the banking and digital payments ecosystem in Kenya including regulatory framework.
- Strong experience in presenting to executive sponsors and stakeholders.
- Ability to influence and gain buy-in from executives, team members, partners, and peers.
- Able to work both independently and in a team-oriented, collaborative environment.
- Flexible with the ability to handle shifting priorities and demands.
- Ability to learn, understand, and apply new technologies.
- Commitment to supporting a diverse and inclusive work environment.
Benefits
- Competitive salary and performance-based bonus
- Opportunities for professional development and career growth
- Flexible work arrangements and a supportive, inclusive work culture
- Exciting and challenging work environment at the forefront of fintech innovation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisperformance trackingKPI monitoringcustomer insightscontractingtrainingsales strategiesgrowth strategiesoperations managementcollections and recoveries
Soft Skills
communicationinfluencingcollaborationflexibilityindependenceteamworkpresentation skillsproblem-solvingadaptabilitycommitment to diversity
Certifications
university degree in businessuniversity degree in salesuniversity degree in marketing