Kuoni Tumlare

Meetings and Events Account Manager

Kuoni Tumlare

full-time

Posted on:

Location Type: Remote

Location: Spain

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About the role

  • Deliver service implementation across all client offices
  • Drive revenue development and growth
  • Strengthen client stakeholder relationships
  • Form trusting partnerships both with internal teams across Europe and suppliers
  • Convert sales opportunities
  • Hunt out new revenue prospects within the clients business
  • Effectively manage the client across all European offices and achieve revenue targets
  • Client engaging with a consultative approach; in-take of event enquiries, presenting outstanding event options and solutions, converting enquiries
  • Meeting and presenting Kuoni Tumlare services, value proposition and messaging to new, existing bookers stakeholder and procurement
  • Ensure all meetings and events follow the client’s brand guidelines, corporate standards, and regional compliance requirements.
  • Understand the client’s business objectives, regional differences, and internal structures to align meetings and events with their overall strategy.
  • Be fully immersed in the strategic goals and priorities of Kuoni Tumlare and the client agreement
  • Create, nurture and maintain key relationships with clients and suppliers
  • Prepare and deliver up to date Client Account Development Plans, setting out objectives across the year for growth and development
  • Profile all contacts and understand client preferences
  • Cross sell all Kuoni Tumlare services in scope
  • Oversee event execution on-site or remotely, acting as the escalation point for any issues and ensuring a seamless attendee experience.
  • Plan, organise and lead events such as, client fam trips, customer events, implementation
  • Contribute and create content for marketing activities; blogs, newsletters, social media, campaigns, etc…
  • Work closely with the local in market teams to ensure service delivery continuity and be abreast of all new briefs.
  • Develop and deliver client reporting at specified intervals factoring in SLA and KPI’s, savings, trends, etc. Making informed strategic recommendations to the client
  • Prepare reports for internal use on activities, targets, prospects etc
  • Manage the growth and maintenance of the client database / CRM for accurate records
  • Follow key industry trade publications and stay informed of industry news to impart knowledge to colleagues and clients alike

Requirements

  • Client, sales and account management experience – minimum 3 year
  • Experienced in the MICE sector – destination and venue knowledge are advantageous
  • Previous experience of contract implementation
  • Experience of working across multiple markets
  • Proven ability to deliver high-quality work and achieve results
  • Strong problem-solving and decision-making skills
  • Customer-focused with a commitment to satisfaction
  • Excellent interpersonal skills - relationship-building and collaboration abilities
  • Strong organisational, accuracy and planning skills under pressure
  • Natural networker and brand ambassador
  • Understanding of Cvent technology
Benefits
  • Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
  • Stability: 100 Years at the top of our field and still pushing into new territory.
  • Progression: We reward high performers and look to promote key talent internally.
  • Learning and Development opportunities for growth and Upskilling.
  • A Supportive Management Culture and autonomous working environment.
  • Company Wide Bonus Scheme.
  • Dedicated Employee Engagement Activities.
  • Flexible & Hybrid Working.
  • Annual Awards and Recognition for high Performers.
  • Friendly and Collaborative work environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client account managementsales managementevent planningcontract implementationreportingCRM managementrevenue developmentconsultative sellingevent executioncontent creation
Soft skills
problem-solvingdecision-makingcustomer-focusedinterpersonal skillsrelationship-buildingcollaborationorganizational skillsplanning skillsnetworkingbrand ambassador