Kuoni Tumlare

Operations

• Responsible for the successful performance of leisure travel for international customers from beginning to end.
• Work closely with Sales and other internal department stakeholders.
• Responsible for supplier relationship management, presenting the creation of tailor-made concepts & itineraries.
• Manage throughout the execution phase any project, including supervision on-site as needed.
• Oversee all financial matters, ensuring open communication and alignment between key stakeholders.
• Understand client’s needs and expectations, liaising with sales.
• Monitor and control services confirmed within given budgets.
• Oversee all aspects of execution, handling Sales/Clients inquiries and troubleshooting.
• Implement and adopt appropriate systems, procedures & measurement tools to ensure excellent service standards.

Senior Sales and Operations Specialist

Sales

• We are looking for a driven and well- connected Sales Director to join the MICE Sales Team or the MICE Sales team, someone strategic and entrepreneurial to drive our growth, win new business, and develop accounts.
• Generate business from in the MICE industry.
• Utilising your network and KT’s network to win dormant clients and expand the portfolio with new clients.
• Be responsible for the Sales development and performance for the defined Key Accounts,
• Increase our market share with sustainable business opportunities,
• Research markets continuously looking for new clients and cold approaching where needed,
• keep a keen on competition and is commercially aware.
• Improve our market positioning and brand awareness
• Ensure follow-up on sales activities and researches market for new clients and client opportunities
• Come up with new product ideas and inform the superior about new business opportunities
• Propose new potential destinations within Europe/worldwide or further develops existing destinations.
• Nurture Accounts and develop them, taking a strategic approach to account structuring
• Be responsible for budget, and have full financial responsibility for the market
• Support DMCs when necessary in retrieving out standings from clients or solving possible issues
• Participation in networking organisations like SITE/MPI or attend other events

MICE Sales Manager

• You will be responsible for the successful performance of the leisure travel of international customers from the beginning to the end.
• Working closely with Sales and other internal department stakeholders, you will also be responsible for supplier relationship management, presenting the creation of tailor-made concepts & itineraries to our international customers.
• As a Project Manager, you will work closely with our Sales team and take the lead and manage throughout the execution phase any project, including supervision on-site as needed.
• In addition, you will oversee all financial matters, ensuring open communication and alignment between key stakeholders, whilst always keeping the most efficient and profitable way in mind.
• Understand client’s needs and expectations, liaising with sales to ascertain client’s precise requirements.
• Manage strategy & planning of all activities related to the specific business assigned, including: Select & negotiate appropriate suppliers to supply all components of the itinerary/package.
• Monitor and control services confirmed within given budgets.
• Oversee all aspects of the execution, handling Sales/Clients enquiries and troubleshooting.
• Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles.
• Implement and adopt appropriate systems, procedures & measurement tools to ensure excellent service standard and unparalleled customer satisfaction.
• Schedule business trips and inspection when needed.

Senior Sales and Ops Specialist

• Drive development of the defined Source Market (Mexico) for Kuoni Tumlare's Meetings & Events network.
• Accelerate sales, nurture existing relationships, manage key accounts, acquire new clients and reactivate dormant clients for agencies and corporate clients.
• Be accountable and budget responsible for the financial performance of the assigned source market and meet financial targets.
• Submit a monthly business activity report to sales support and superior by set deadlines.
• Conduct continuous market research to identify new opportunities and approach clients.
• Identify marketing and sales activities to increase market share, improve market positioning and brand awareness.
• Communicate market, client and potential intelligence across the global network.
• Manage subordinates professionally and ensure compliant operations.
• Travel within Mexico as required to meet clients and develop business.

Senior Sales and Operations Specialist

MICE Sales Manager

Senior Sales and Ops Specialist

Sales Manager – MICE