Kuoni Tumlare

Account Manager

• Deliver service implementation across all client offices
• Drive revenue development and growth
• Strengthen client stakeholder relationships
• Form trusting partnerships both with internal teams across Europe and suppliers
• Convert sales opportunities
• Hunt out new revenue prospects within the clients business
• Effectively manage the client across all European offices and achieve revenue targets
• Client engaging with a consultative approach; in-take of event enquiries, presenting outstanding event options and solutions, converting enquiries
• Meeting and presenting Kuoni Tumlare services, value proposition and messaging to new, existing bookers stakeholder and procurement
• Ensure all meetings and events follow the client’s brand guidelines, corporate standards, and regional compliance requirements.
• Understand the client’s business objectives, regional differences, and internal structures to align meetings and events with their overall strategy.
• Be fully immersed in the strategic goals and priorities of Kuoni Tumlare and the client agreement
• Create, nurture and maintain key relationships with clients and suppliers
• Prepare and deliver up to date Client Account Development Plans, setting out objectives across the year for growth and development
• Profile all contacts and understand client preferences
• Cross sell all Kuoni Tumlare services in scope
• Oversee event execution on-site or remotely, acting as the escalation point for any issues and ensuring a seamless attendee experience.
• Plan, organise and lead events such as, client fam trips, customer events, implementation
• Contribute and create content for marketing activities; blogs, newsletters, social media, campaigns, etc…
• Work closely with the local in market teams to ensure service delivery continuity and be abreast of all new briefs.
• Develop and deliver client reporting at specified intervals factoring in SLA and KPI’s, savings, trends, etc. Making informed strategic recommendations to the client
• Prepare reports for internal use on activities, targets, prospects etc
• Manage the growth and maintenance of the client database / CRM for accurate records
• Follow key industry trade publications and stay informed of industry news to impart knowledge to colleagues and clients alike

Meetings and Events Account Manager

Project Manager

• Create, plan and deliver large-scale events for a variety of international clients throughout the year
• Prepare proposals and deliver pitches when required
• Manage full logistics, including accommodation bookings and all land arrangements across the domestic territory
• Manage suppliers before, during and after events
• Negotiate with third parties to maximize value
• Manage clients and accounts to ensure repeat business
• Provide onsite event management
• Oversee budget management and post-event reconciliation
• Report to various stakeholders

Meetings and Events Account Manager

Project Manager – MICE