KSA Integration

Customer Care Representative

KSA Integration

full-time

Posted on:

Location Type: Hybrid

Location: Stafford • Virginia • United States

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About the role

  • CCRs are the first contact for inbound calls.
  • Answer all incoming calls, conduct outreach calls, monitor social media, conduct interviews with Marines and/or family members, as well as assess the individual’s support needs.
  • Provide information and guidance toward applicable resources, benefits, and entitlements that will assist with the individual’s needs.
  • Serve as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed.

Requirements

  • Current Active Tier 3 (T3) or National Agency Check with Local Agency and Credit Checks (NACLC) Background Investigation.
  • Familiarity with the organization and functions of the United States Marine Corps.
  • Must be proficient in Microsoft Office 365.
Benefits
  • Hybrid work is available (2 days per week)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Office 365
Soft Skills
communicationliaisoninterpersonal skillsassessmentguidance
Certifications
Active Tier 3 (T3) Background InvestigationNational Agency Check with Local Agency and Credit Checks (NACLC)