Kroo

Senior Product Manager, Financial Crime and Operations

Kroo

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • Drive the end to end product lifecycle for initiatives that strengthen Kroo’s financial crime controls, operational effectiveness, and automation capabilities.
  • Translate complex risk and operational requirements into customer and colleague focused solutions that are safe, compliant, scalable and measurable.
  • Work closely with Product, Technology, Data, Operations, Financial Crime, Risk and Compliance teams to deliver improvements that reduce risk, lower operational burden, and enhance decision making across the bank.
  • Set the vision for your squad, turn that into strategy, and make a positive impact on our customers’ lives.
  • Collaborate with your squad to design and deliver safe, reliable and efficient financial crime and operational workflows across customer facing and internal channels.
  • Take ownership for the success of your products, managing the entire lifecycle from discovery, planning, build, go to market where relevant, and ongoing optimisation post launch.
  • Define and own your backlog, making trade offs to deliver customer and business value on time and within agreed constraints, with clear attention to risk and operational impact.
  • Be an exponent of continuous discovery across financial crime, operations, and automation, validating ideas that improve controls, efficiency, auditability and customer outcomes through insight and experimentation.
  • Transform complex requirements and evolving regulation into well defined product specifications, user stories and acceptance criteria that enable high quality delivery.
  • Partner with Financial Crime stakeholders to improve prevention and detection capabilities across areas such as AML, CTF, sanctions, fraud and transaction monitoring, aligned to the bank’s risk appetite.
  • Work with Operations teams to map processes, identify pain points, remove unnecessary manual steps, and deliver measurable improvements to service, productivity and quality.
  • Drive automation initiatives that reduce manual work and errors, including workflow tooling, case management improvements, rules optimisation, straight through processing, and intelligent decisioning.
  • Make data informed decisions and take hard calls when data is scarce, using insight, experimentation, sound judgement and clear documentation of rationale and outcomes.
  • Collaborate with key stakeholders across the bank including Product and Technology, Design, Operations, Financial Crime, Risk, Compliance, Legal, Finance and the leadership team to ensure alignment and successful delivery.
  • Define and track goals and measures of success, including control effectiveness, operational performance, customer outcomes, resilience and cost to serve, using dashboards and regular reporting.
  • Other duties as assigned to meet business needs.

Requirements

  • Proven ability to lead end to end product delivery across financial crime, operations or automation.
  • Strong understanding of financial crime, risk and compliance requirements, including AML, CTF, sanctions, fraud or transaction monitoring.
  • Ability to translate complex business, operational and regulatory requirements into clear product solutions.
  • Strong stakeholder management skills, with experience working across Product, Technology, Data, Operations, Risk and Compliance.
  • Confident using data, insight and experimentation to prioritise work and measure outcomes.
  • Experience improving operational workflows, reducing manual effort and delivering automation at scale.
  • Excellent written and verbal communication skills.
  • Strong organisational skills, with the ability to manage competing priorities in a fast moving environment.
  • Significant experience in Product Management, ideally within banking, fintech or another regulated environment.
  • Degree level qualification or equivalent practical experience.
Benefits
  • Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
  • Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
  • Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
  • Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
  • Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
  • Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
  • Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Farringdon (Central London).
  • Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
  • Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
  • Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
  • Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
  • You get full healthcare for you and your nuclear family via Vitality.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product deliveryfinancial crime controlsoperational effectivenessautomationrisk managementcompliancedata analysisworkflow automationprocess mappinguser stories
Soft Skills
stakeholder managementcommunicationorganizational skillsstrategic visioncollaborationdecision makingproblem solvingprioritizationinsight-drivenadaptability
Certifications
degree level qualificationProduct Management certificationAML certificationCTF certificationrisk management certificationcompliance certificationproject management certificationdata analysis certificationautomation certificationfinancial services certification