Kroo

Customer Support

• **What you will be doing: ****
• Interacting with and supporting our vulnerable customers
• Taking ownership of customers vulnerabilities and escalating where necessary
• Collate accurate MI and provide feedback and make recommendations to improve processes and workflows
• Carry out regular root cause analysis to provide information on vulnerability data trends
• Provide support, advice and guidance to other departments across the business
• Helping to create a monthly Vulnerable Customer forum to deliver information to relevant areas of the business

Vulnerable Customer Support Specialist