Cruise Consultant – Tourism Clerk
Kreuzfahrtberater GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Hamburg • Germany
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About the role
- Advising and supporting prospects and customers on cruises
- Preparing customized travel offers and packages
- Booking and managing cruises and related travel services
- Maintaining customer relationships and building a base of repeat customers
- Collaborating with cruise lines and other travel partners
Requirements
- Experience as a Tourism Clerk / Travel Agent (m/f/d) in a travel agency or tour operator, or comparable professional experience (e.g., travel consultant, customer service, onboard ship roles, etc.)
- Confident in telephone and email-based customer advising
- Good command of English
- Prior knowledge of cruise lines and cruise ships is desirable
Benefits
- Permanent employment full-time or part-time (minimum 32 hours/week)
- Hybrid work model with flexible on-site and remote work
- Additional pay for weekend and holiday shifts (currently approx. 2 to 3 weekend days per month)
- Comprehensive on-site onboarding (approx. 10 weeks) and a mentor for your onboarding
- 30 days of vacation per year (based on a 5-day workweek)
- Employer contribution to company pension plan beyond statutory requirements
- Subsidy for the Deutschland-Ticket (public transport pass) or a parking space in our underground garage in Ahrensburg
- Discounted access to EGYM Wellpass (fitness & wellness)
- Team budget for joint events
- Discounted cruises for you and your family, plus additional travel industry benefits
- Participation in ship inspections and events organized by our cruise line partners
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer advisingcustomer relationship managementcollaborationcommunication