Cruise Consultant – Tourism Clerk / Travel Agent
Kreuzfahrtberater GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Hamburg • Germany
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About the role
- Advising and supporting prospective clients and customers on cruises
- Preparing tailored travel offers and packages
- Booking and managing cruises and related travel services
- Maintaining customer relationships and building a base of regular clients
- Collaborating with cruise lines and other tourism partners
Requirements
- Experience as a trained tourism clerk / tourism management assistant (m/f/d) in a travel agency or tour operator
- Comparable professional experience (e.g. travel consultant, customer service, onboard ship roles, etc.)
- Confident telephone and email advisory skills
- Strong team orientation and a commitment to customer service and quality
- Ability to conduct customer conversations in English
- Prior knowledge of cruise lines and cruise ships is desirable
Benefits
- Permanent employment full-time or part-time (minimum 32 hours/week)
- Hybrid working model with flexible office presence and home office
- Additional pay for weekend and public holiday shifts (currently approx. 2–3 weekend days per month)
- Thorough on-site onboarding (approx. 10 weeks) and a dedicated mentor for your introduction
- 30 days of annual leave per year (based on a 5-day workweek)
- Employer pension contribution above the statutory level
- Subsidy for the Deutschland-Ticket (national public transport pass) or a parking space in our underground garage in Ahrensburg
- Discounted access to EGYM Wellpass (fitness & wellness)
- Team budget for joint events
- Discounted cruises for you and your family and additional travel-industry benefits
- Participation in ship inspections (ship tours) and events with our cruise line partners
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceteam orientationtelephone advisory skillsemail advisory skills