Kraken

Client Transformation Director

Kraken

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $220,000 - $300,000 per year

Job Level

Lead

About the role

  • Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation
  • Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
  • Develop deep trust with our C-suite client executives
  • Lead a team of Client Delivery Leads across functional delivery areas
  • Prioritize outcomes and delivery from a team of Client Engineers directly supporting this transformation, while collaborating with our VP of product for Vertically Integrated Utilities to ensure the entire 1000+ person development team at Kraken is delivering the capabilities required to exceed our client’s expectations
  • Communicate effectively to stakeholders at all levels, both internally and externally
  • Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
  • Set the direction and pace for implementation program execution. Managing internal and external expectations, removing blockers and making prioritization decisions to enable successful client transformations
  • Understand the implementation program details and report progress to the client and internal stakeholders
  • Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

Requirements

  • Extensive experience in Regulated Utilities (ideally in the North American market)
  • Strong experience leading large, enterprise-level technology implementations and the significant transformation of business operations, ideally in utilities or similar industries (e.g. telecom, public sector)
  • Proven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation
  • Hands-on leader of global implementation teams consisting of experts representing implementation, product, data, engineering, change management, and enablement
  • Problem solver with an ability to focus conversations on the things that truly matter
  • Ability to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes
  • Team player who can work effectively with national and global teams across Kraken
  • Excellent communication and facilitation skills. You are well respected with a natural gravitas
  • Client and quality focus; highly effective at building and improving customer relationships as peers
  • Mobile - You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected. (You should expect to travel to clients or our NYC office every other week for a few days)
Benefits
  • Great **medical**, **dental**, and **vision** insurance options.
  • **Paid time off** — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
  • **401(k) plan** with employer match.
  • **Parental leave**. Biological, adoptive and foster parents are all eligible.
  • Pre-tax commuter benefits.
  • **Flexible working environment**: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
  • **Equity Options**: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementation programstechnology transformationbusiness operations transformationenterprise-level technology implementationschange managementdata managementengineeringclient governance modelrisk reduction strategiessoftware operating model
Soft Skills
leadershipcommunicationproblem solvingteam collaborationrelationship buildingstrategic negotiationclient focusfacilitationpsychological safetytrust building