Kraken

Senior Client Implementation Lead

Kraken

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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Job Level

Senior

About the role

  • You will play a key role in delivering Kraken's Human Design principles and operating model to transform our clients Operations, leading implementation through a hands-on, consultative approach.
  • A strong understanding of Human Design principles and change management best practice is essential, as is the ability to influence leaders, navigate change with confidence and bring sharp project management and analytical skills.
  • The SCDL is responsible for guiding clients through the Kraken migration framework (BOT method), mentoring internal and external stakeholders, and ensuring operational success and long-term sustainability of the target operating model.
  • While operations will be your core focus, you’ll also need a solid grasp of broader retail functions – how data, comms and marketing interact with operations to shape customer outcomes and influence the success of the new model.
  • While the primary focus is the C&I function, you’ll also need B2C experience to effectively support clients across the portfolio.
  • When executed well, these transformations can feel truly magical – across the whole organisation, and most importantly, our clients’ customers. The SCDL role is to make sure that magic is felt.

Requirements

  • Exceptional project management skills, with the ability to work across multiple clients and fast-paced timelines.
  • Strong analytical skills with the ability to interpret data, identify risks, and proactively implement solutions.
  • Proven influencing skills, with experience persuading senior leaders and driving adoption of new methodologies.
  • Deep technical understanding of Kraken's products and services, including migration processes and temporary solutions.
  • Demonstrating leadership practices and promoting professionalism in client interactions.
  • Excellent communication skills, both written and verbal, with the ability to explain complex concepts and principles to a varied audience.
  • Proven communication at all levels, able to leverage style at Exec level.
  • Exposure to outsourcing models (BPOs), understanding their drivers, challenges, and how to manage these relationships effectively.
  • Change management using agile methodologies.
  • Proven record of creating high performing teams, either internally within operations or externally with clients.
  • Ability to travel globally, with placement based on preference when possible, but flexibility required according to client needs.
  • Ability to work across multiple clients and markets, quickly adapting to varying client needs and environments/languages.
  • Highly driven to ‘make things happen’. Growth mindset demonstrated through all your work. Ability to speak persuasively and inspire energy, motivating both internal teams and external stakeholders including Direct Reports.
  • Comfortable navigating between operations and technical conversations, bridging gaps between business needs and technical solutions.
  • Expertise in driving programme ownership, from inception through to sustainable execution, ensuring clients are equipped to lead post-migration.
Benefits
  • Please submit your resume in English 🇬🇧
  • This position involves travelling across different European countries 🚃
  • Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
  • Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
  • Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
  • Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementanalytical skillschange managementmigration processesagile methodologiesdata interpretationrisk identificationsolution implementationprogramme ownershipB2C experience
Soft skills
influencing skillsleadership practicescommunication skillspersuasive speakinggrowth mindsetadaptabilityteam motivationclient interaction professionalismcross-functional collaborationproblem-solving