Client Security Analyst
Kraken Digital Asset Exchange
full-time
Posted on:
Location Type: Remote
Location: Vietnam
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About the role
- Assist clients in regaining access to their Kraken accounts
- Investigate suspicious activity
- Analyze cases and alerts to identify potential threats
- Communicate with clients primarily through email
- Suggest and help implement workflow improvements
Requirements
- Minimum 2 years of experience in customer service, security, or the crypto industry
- Strong attention to detail
- Fluent English communication skills
- Experience using multiple software tools and platforms
- Ability to work independently and make decisions in a fast-paced environment
- Willingness to work evenings and weekends regularly
Benefits
- Building the future of crypto
- Commitment to industry-leading security
- World-class client support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
attention to detailcommunication skillsindependent decision makingability to work in a fast-paced environment