KPM Analytics

Field Engineer

• Technical Field Support: Travel to customer sites throughout North America to perform Installation & Training of new process systems, perform preventive maintenance and repair activities on KPM brand equipment.
• Serve as primary contact for corresponding site visits and troubleshooting; requires effective communication skills.
• Provide guidance on the proper use of KPM products, leveraging multiple communication channels.
• Maximize customer satisfaction through professional interaction with customers while working on critical issues.
• Ensure technical issues are documented and solutions implemented through established policies and procedures; accurately capture customer interactions and case details in Salesforce.
• Prepare weekly field report.
• Process Improvement: Function as a change agent by analyzing service quality, redesigning processes, and implementing improvements.
• Provide timely and accurate feedback to the manufacturing and engineering groups for collective analysis and trend identification.
• Responsible for continuous learning; broadening skills set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources.
• Consult with other departmental and managerial personnel; improve customer service quality results by studying, evaluating, and re-designing processes.

Field Service Engineer