Field Service Engineer

KPM Analytics

Field Service Engineer providing technical support for KPM Analytics' process systems across North America. Responsible for customer satisfaction through effective communication and service delivery in various industries.

Posted 5/11/2026full-timeRemote • Montana, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 per yearWebsite

About the role

Key responsibilities & impact

Technical Field Support: Travel to customer sites throughout North America to perform Installation & Training of new process systems, perform preventive maintenance and repair activities on KPM brand equipment.
Serve as primary contact for corresponding site visits and troubleshooting; requires effective communication skills.
Provide guidance on the proper use of KPM products, leveraging multiple communication channels.
Maximize customer satisfaction through professional interaction with customers while working on critical issues.
Ensure technical issues are documented and solutions implemented through established policies and procedures; accurately capture customer interactions and case details in Salesforce.
Prepare weekly field report.
Process Improvement: Function as a change agent by analyzing service quality, redesigning processes, and implementing improvements.
Provide timely and accurate feedback to the manufacturing and engineering groups for collective analysis and trend identification.
Responsible for continuous learning; broadening skills set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources.
Consult with other departmental and managerial personnel; improve customer service quality results by studying, evaluating, and re-designing processes.

Requirements

What you’ll need

5+ years of Field Service or related field
Experience supporting high-volume processing customers preferred
BS, Mechanical or Mechatronics Engineering, Electrical Engineering
Develop and nurture strong relationships with KPM
Knowledge of principles and processes for providing high-quality customer service
Skilled with repairing, troubleshooting, installing and servicing equipment
Rapid learning and application of the latest technologies
Strong knowledge of mechanical and conveyance systems, and electrical
Approach complex tasks and problems by breaking them into smaller pieces
Systematically compare multiple alternatives
Notices discrepancies and inconsistencies in available information
Ability to read/interpret technical diagrams (instrument components)
Ability to multi-task under pressure with minimal supervision
Make decisions and good judgments of special requirements
Great organizational skills
Ability to plan and execute travel/customer service requests
Ability to perform service-related tasks (parts removal/installation) at heights between 3-10 feet
Fluency in English and Spanish is mandatory

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account KPM Analytics Website LinkedIn All Job Openings 201 - 500 employees Founded 2015 🔬 Science 🔧 Hardware 🤝 B2B 💰 $43.5M Debt Financing - KPM Analytics on 2021-07 Science
Hardware
B2B KPM Analytics is a global provider of analytical and quality-control instruments and solutions focused on product quality, food safety, waste reduction, and brand protection. The company designs and manufactures laboratory and online analytical equipment — including NIR moisture and composition analyzers, automated wet-chemistry analyzers (SmartChem), vision inspection and foreign-material detection systems, rheology instruments (Mixolab, Alveolab), and process sensors — and offers training and support through KPM Academy and a worldwide distribution network. Its customers are primarily other businesses in food production, milling, bakeries, environmental testing, and process industries seeking laboratory and inline process control instrumentation. Field Service Engineer Job not on LinkedIn 🔥 10 minutes ago 🏰 Missouri, Tennessee, +1 more states – Remote 💵 $90k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 Field Service Engineer 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Technical Field Support: Travel to customer sites throughout North America to perform Installation & Training of new process systems, perform preventive maintenance and repair activities on KPM brand equipment.
Serve as primary contact for corresponding site visits and troubleshooting; requires effective communication skills.
Provide guidance on the proper use of KPM products, leveraging multiple communication channels.
Maximize customer satisfaction through professional interaction with customers while working on critical issues.
Ensure technical issues are documented and solutions implemented through established policies and procedures; accurately capture customer interactions and case details in Salesforce.
Prepare weekly field report.
Process Improvement: Function as a change agent by analyzing service quality, redesigning processes, and implementing improvements.
Provide timely and accurate feedback to the manufacturing and engineering groups for collective analysis and trend identification.
Responsible for continuous learning; broadening skills set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources.
Consult with other departmental and managerial personnel; improve customer service quality results by studying, evaluating, and re-designing processes. 🎯 Requirements
5+ years of Field Service or related field
Experience supporting high-volume processing customers preferred
BS, Mechanical or Mechatronics Engineering, Electrical Engineering
Develop and nurture strong relationships with KPM
Knowledge of principles and processes for providing high-quality customer service
Skilled with repairing, troubleshooting, installing and servicing equipment
Rapid learning and application of the latest technologies
Strong knowledge of mechanical and conveyance systems, and electrical
Approach complex tasks and problems by breaking them into smaller pieces
Systematically compare multiple alternatives
Notices discrepancies and inconsistencies in available information
Ability to read/interpret technical diagrams (instrument components)
Ability to multi-task under pressure with minimal supervision
Make decisions and good judgments of special requirements
Great organizational skills
Ability to plan and execute travel/customer service requests
Ability to perform service-related tasks (parts removal/installation) at heights between 3-10 feet
Fluency in English and Spanish is mandatory Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Field Service Technician 🔥 2 hours ago KPI Integrated Solutions 201 - 500 ☁️ SaaS 🚗 Transport 🤝 B2B Website LinkedIn All Job Openings Field Service Technician ensuring optimal performance of KPI products through maintenance and customer training. Interface daily with clients, providing both preventive and corrective services. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 Field Service Engineer Field Service Technician 🔥 4 hours ago GLORY 5001 - 10000 💳 Fintech 🛒 Retail 🎮 Gaming Website LinkedIn All Job Openings Field Service Technician managing cash-handling equipment for Glory Global Solutions. Responsible for customer service, trouble shooting, and equipment repairs in the field. 🇺🇸 United States – Remote 💵 $20 - $27 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 Field Service Engineer 🦅 H1B Visa Sponsor Field Service Technician 🔥 4 hours ago GLORY 5001 - 10000 💳 Fintech 🛒 Retail 🎮 Gaming Website LinkedIn All Job Openings Field Service Technician managing customer systems and repairing high-speed cash-handling equipment. Ensuring customer satisfaction while adhering to safety guidelines and policies. 🇺🇸 United States – Remote 💵 $20 - $27 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 Field Service Engineer 🦅 H1B Visa Sponsor Manager, Field Technical Service Engineering – Surgical 🕒 Yesterday Alcon 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology 🧘 Wellness Website LinkedIn All Job Openings Regional Service Manager overseeing a team of Field Service Engineers for Alcon's surgical equipment. Focusing on customer satisfaction and meeting regional service operations goals. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 Field Service Engineer 🦅 H1B Visa Sponsor Field Service Engineer, 4+ Years 🕒 2 days ago Medtronic 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Field Service Engineer offering technical support and service of Medtronic Hugo systems at customer sites. Responsible for installation, maintenance, troubleshooting, and training healthcare professionals. 🇺🇸 United States – Remote 💵 $60k - $90k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 Field Service Engineer 🦅 H1B Visa Sponsor View More Field Service Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Field ServiceInstallationTroubleshootingRepairingServicing equipmentMechanical systemsConveyance systemsElectrical systemsTechnical diagrams interpretationProcess improvement

Soft Skills

Effective communicationCustomer satisfactionRelationship buildingOrganizational skillsMulti-taskingDecision makingJudgmentRapid learningProblem-solvingFeedback provision

Certifications

BS in Mechanical EngineeringBS in Mechatronics EngineeringBS in Electrical Engineering